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Privacy Policy


After the client has subscribed to membership, he / she will have his / her own member account as an email to apply for in order to log in. Customers are legally responsible for any incident related to their User Profile and Password. Therefore, the customer should keep a good user account and password, not prohibit other people if the customer finds that the password is stolen or forgotten, please change the timely password, the customer can change the customer's password at any time, or the customer can not use the account, and then create a new account.

58snail website places importance on keeping personal information private, maintaining the personal information of members on the site is our responsibility. Your personal information will be protected by relevant laws of Lao PDR.

In addition to the following, we will not disclose personal information of members

  • • Get permission from members.

  • • Legal authorities ask to provide information.

  • • In emergency situations, customer and public safety must be maintained.

  • • 58snail website ensures that the site will be able to access it regularly, if there is a problem, we will try to fix it in time and ensure that customers can actually order us from us, but what we can not guarantee is as follows::

  • • Use of Customer Accounts is responsible for all risks, such as not keeping inaccuracies, causing personal and personal data loss.

  • • 58snail website does not guarantee that all activities on the site will be exhausted, nor will it ensure that your service will be unavailable to you and that the information is accurate, timely and complete.

  • • The information or links on the site 58snail are from our site or another site and use google translate in translation for convenience only. It is not the site's own information, so we do not guarantee that everything will be completely gone.

  • • If the customer gives incorrect, incomplete, inaccurate, and other misleading information to the customer, the Customer is liable for damages, the member is responsible..

  • • No warranty is warranted on the part of the person outside the computer, and computer viruses and government policy require that the site be temporarily disabled, resulting in no regular service, no use of the site, deleted information and so on.

  • • No warranties of warranty of access to the Customer's 58snail Web Site, such as sales, payment, service, business conditions, warranties and other advertising are only interactions between members and advertisers, and we will not be responsible for such advertising.

  • • 58snail website is responsible for all members' services, but is not responsible for the distribution of third party needs, third-party services, Third-party audio streams.

1. Introduction to this privacy policy
1.1. At [58snail], we will take your privacy seriously. We are committed to complying with all data protection / privacy laws that apply to us.
1.2. In providing you with services or accessing the platform (as defined in the Terms of Use), we will collect, use, disclose and / or process data including your personal data.
1.3. This Privacy Policy exists to enable you to understand how we collect, use, disclose and / or process the data we collect and receive in the course of providing services to our customers, that is, you or accessing the platform. We will only collect, use, disclose and / or process your personal data in accordance with this privacy policy.
1.4. Be sure to read this privacy policy and any other applicable notices we may provide when we collect, use, disclose and / or process personal data about you in specific circumstances to give you a full understanding of how and why we use your personal data .
1.5. Click or click "Register", "I agree to [58snail] 's privacy policy" or a similar statement provided on the [buylao] registration page, which means that you have been informed, understand the privacy policy, and have confirmed that you have Agree and abide by this principle. Collect, use, disclose and / or process the personal data you describe and abide by the terms here.
1.6. We may update this privacy policy from time to time. Any future changes we make to this privacy policy will be posted on this page and notified to you when appropriate. Your continued use of the service, access to the platform, or use of the service, including placing orders on the platform, constitutes your confirmation and acceptance of our You have been notified of changes to this privacy policy. Please check back often for any updates or changes to this privacy policy.
1.7. This privacy policy applies in conjunction with other statements, contract terms, and consent terms related to our collection, use, disclosure, and / or processing of your personal data, and does not cover them unless we expressly state otherwise.
1.8. You can access the platform and browse without having to provide personal details. However, if you want to use the service, you need to register for an account.
1.9. If you have any comments, suggestions or complaints about your personal data, please contact our data protection officer via our Contact Us page.
2. Personal data we collect from you
2.1. Personal data refers to any information, whether or not it is recorded in a material form, from which its personal identity can be clearly seen, or its identity can be reasonably and directly determined by the entity holding the information, or it can be directly placed with other information Definitely identify any informational individual.
2.2. As you use the platform and provide services, we may collect personal data from you, including but not limited to:
(A) identity data, such as your name, gender, profile picture and date of birth;
(B) contact data, such as billing address, shipping address, email address and phone number;
(C) account data, such as bank accounts and payment details;
(D) transaction data, such as payment details with you and other details of the products and services you purchased from us;
(E) Technical data, such as Internet Protocol (IP) addresses, your login data, browser type and version, time zone settings and locations, browser plug-in types and versions, operating systems and platforms, and other technologies on your device are used for Access platform
(F) personal data, such as your username and password, your purchase or order, your interests, preferences, feedback and survey responses;
(G) usage data, such as information about how you use the platform, products and services or view any content on the platform;
(H) location data, such as when you capture and share your location with us in the form of photos or videos and upload them to the platform;
(I) biometric data, such as voice files when you use our voice search function, and facial images when you upload your video to the platform; and
(J) marketing and dissemination data, such as your preferences for receiving marketing from us and our third parties, and your communication preferences.
2.3. During your use of the platform and the provision of services, we may receive your personal data in the following circumstances:
(A) when you create an account with us;
(B) when you apply for any service or purchase any product available on the platform;
(C) when you use any of the features available on the platform or services, including recording any user-generated content to be uploaded on the platform;
(D) when you subscribe to our publications or marketing collateral;
(E) when you participate in competitions, promotions or surveys;
(F) when you participate in any event or activity on the platform;
(G) when you log in to your account on the platform or interact with us through external services or applications (such as Facebook or Google);
(H) when any other user of the platform makes any comments on the content you upload on the platform, or when you comment on the content of other users uploaded to the platform;
(I) when a third party makes a complaint about you or your content posted on the platform;
(J) when you access or use mobile games on the platform; and
(K) when you interact with us offline, including with our outsourced customer service agents.
2.4. As you use the platform and provide services, we may also receive your personal data from third parties for the purposes specified in this privacy policy or any other clause.
2.5. You can only submit accurate and misleading personal data, and you must keep it up to date and inform us of any changes to the personal data you provide to us. During our customer verification process, we have the right to request documents to verify the personal data you provide.
2.6. We can collect your personal data only if you voluntarily submit it to us or as otherwise provided in this privacy policy. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you services or access the platform.
2.7. You can access and update the personal information you submit to us at any time as described below.
2.8. If you provide us with the personal data of any third party, you represent and warrant that you have obtained the necessary consent of that third party to share and transfer their personal data to us and that we collect, use and disclose this data in accordance with this privacy policy.
2.9. If you use your social media account to register as a user on our platform, or link your [buylao] account to your social media account, or use some other [58snail] social media features, we may visit you voluntarily The personal data media provider provided to you, please follow the provider's policy and we will manage your personal data in accordance with this privacy policy.
3. Use and disclosure of personal data
3.1. We may use personal data we collect from you or through third parties, or with third parties (including affiliates, third-party service providers and their service providers and affiliates, third-party sellers, and companies in between) ) Share or transfer to a third party for your specific purpose, including but not limited to the following:
(A) promote your use of the service or access to the platform, including answering your inquiries, feedback, claims or disputes through our outsourced customer service agents;
(B) processing your orders submitted through the platform;
(C) The amount you pay for the product through the platform, whether sold by us or by a third-party seller, will be processed by our agents;
(D) Deliver products you purchase through the platform, whether they are products sold by us or third-party sellers. We may pass your personal information to third parties in order to deliver the product to you (for example, to our courier or supplier), whether the product is sold by us or by a third party seller through the platform;
(E) provide you with the latest information on product delivery, whether it is a product sold by us or by a third-party seller through the platform, and for customer support purposes;
(F) compare information and verify with third parties to ensure that the information is accurate;
(G) manage your account with us (if any);
(H) verify and conduct financial transactions related to your online payments;
(I) auditing the download of data from the platform;
(J) Improving the layout or content of platform pages and customizing pages for users;
(K) identify visitors on the platform;
(L) research on the demographics and behavior of our users;
(M) To provide you with information that we consider useful to you or that you have requested from us, including information about our or third-party seller's products and services, provided that you have indicated that you have no objection to contacting you for this purpose;
(N) Allow other users to identify you as a user of the service through "Find My Friends" (or similar function), allow you to find other users and connect with them on the platform, and support social activity service functions
(O) promote services and use the information you provide to us, for example, you may choose to broadcast user-generated content (including video content) on our platform as part of our advertising and marketing activities on our platform;
(P) handle any complaints, feedback, enforcement actions and removal requests related to any content you upload to the platform;
(Q) display information on events, mobile games or any other events on the scoreboard on the platform;
(R) to derive other attributes related to you based on the personal data provided by you (whether provided to us or a third party) in order to provide you with more targeted and / or relevant information;
(S) We may also use your personal information from time to time to send you marketing or promotional materials about our or third-party seller's products and services, unless you opt out of receiving these materials; and
(T) We may also conduct automated decision-making processes for any of the above purposes.
3.2. For the avoidance of doubt, you acknowledge and agree to [58snail] sharing anonymous information, such as but not limited to the following:
(A) Summary information. We may conduct joint data analysis projects with selected third-party providers, use anonymous information to predict users' interests, and provide users with more targeted and / or relevant information based on aggregate information about their activities outside the platform Information
(B) Behavioral advertising. We may use anonymous information to work with selected third parties to derive certain models that help provide more accurate advertising to selected users.
3.3. You can unsubscribe from receiving marketing messages at any time by using the unsubscribe feature in your electronic marketing materials. We may use your contact information to send newsletters from us and our related companies.
3.4. In special circumstances, we may need to disclose personal information, for example, it is reasonable to believe that the disclosure is to prevent threats to life or health, for law enforcement purposes, or to meet legal and regulatory requirements and requirements.
3.5. We may share and allow you to share your personal data with third parties and our affiliates for any of the above purposes, including but not limited to facilitating your use of the service, completing transactions with you, managing your account, and our relationship with customers. Market and meet any legal or regulatory requirements we deem necessary. When sharing your personal data with them, we strive to ensure that third parties and our affiliates ensure that your personal data is not affected by unauthorized access, collection, use, disclosure, processing or similar risks, and only retain it when needed Your personal data Your personal data serves the purposes described above.
3.6. If you are located in Laos, we may transfer or allow the transfer of your personal data outside of Laos for any purpose specified in this privacy policy.
4. Revocation of consent to continued use, disclosure and / or processing of personal data
4.1. You may communicate your withdrawal of consent at any time for any of the above purposes and ways to continue to use, disclose and / or process your personal data, including personal data related to others, who may identify the time from that personal data , By contacting us page.
4.2. Please note that if you communicate your withdrawal of consent to our use, disclosure or processing of your personal data for the purposes and means described above, we may not be able to continue to provide services to you or enforce any contract we have with you if we do not continue We will not be responsible for providing services to you or performing contracts with you. In this case, we expressly reserve our legal rights and remedies.
5. Update your personal data
5.1. The accuracy and completeness of the personal data you provide to us is important to your continued use of the platform and the services we provide. It is your responsibility to notify us of changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or outdated.
5.2. You can update your personal data at any time by accessing your account on the platform. If you are unable to update your personal data through your account, you can contact our Data Protection Officer at: Contact Us page.
5.3. If your personal data is still needed for the above purposes, we will take steps to share your personal data updates with third parties and affiliates with which you have shared your personal data.
6. Access to your personal data
6.1. If you would like to request information we have collected about your personal data or to ask us about the ways in which your personal data may have been used, disclosed or processed in the past year, please contact us through our Contact Us Data Protection Officer page. To make it easier for you to process your request, we may need to request more information about your request.
6.2. We reserve the right to charge a reasonable administrative fee to retrieve your personal data records. If so, we will notify you of the cost before processing your request.
6.3. We will respond to your request reasonably as soon as possible. If we are unable to respond to your request within twenty-one (21) days from the date of your request, we will notify you in writing. If we are unable to provide you with any personal data or to make corrections on your request, we should generally tell you why we were unable to do so (unless we are not required to do so under applicable data protection laws).
7. Security of your personal data
7.1. To protect your personal data from unauthorized access, collection, use, disclosure, processing, duplication, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate management, physical and technical measures such as :
(A) restrict access to personal data by individuals who need access;
(B) maintain technology products to prevent unauthorized computer access; and
(C) Use 128-bit SSL (Secure Socket Layer) encryption when processing your financial details.
7.2. If you believe that your privacy has been violated by [58snail], please contact our data protection officer by contacting us. Zh
7.3. However, you should be aware that neither the method of transmission over the Internet nor the method of electronic storage is completely secure. Although security cannot be guaranteed, we strive to protect your information, and we constantly review and enhance our information security measures.
7.4. Your password is the key to your account. Please use unique numbers, letters and special characters. Do not share your [58snail] password