58snail is a procurement agency helping SMEs to procure products famous website like: Taobao.com, Alibaba.com Tmall.com, Jd.com & 1688.com and from factories or shops in China. Me.asia also offer China ASEAN countries cross border logistic services.
58snail is not a direct seller; thus, the return policy depend on the cases.
For more information about insurance policy, you can find it here.
1. The purchased items can be return and get refund if our procurement team purchase wrong specification.
Example: A client order a shoe, size 39. Our procurement team make an order for him/her in Taobao size 36. 58snail will be responsible for the mistake and refund customer. (Our system is transparent, you can trace from our system)
2. If our team make a correct order, but the shop delivery wrong specification and customer would like to return to the shop; it can be done. However, the client need to pay for logistic cost of sending back to China and sending back to Laos one more time. (Remark: In most cases, the return logistic cost very high and not worth)We recommend you to pay attention to shops score, their service and customer reviews before ordering.
Non Refundable Cases
1. China shop delivers wrong spec product - You can not return to 58snail . You can send back to China with your own cost but 58snail will help with cordination.
2. Received bad quality products which are not like marketing.
3. The received products are different from the pictures esp. color. It happens sometimes when suppliers Photoshop picture too much.
4. Receive product package with missing parts.
5. Received products not enough as ordered quantity.
58snail will make a best effort to help cordinate and negotiate with the sellers to be responsible for that.